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Frequently asked questions
Q: who are you?
A: We want a leading cross-border e-retailer of any kind of qualified products.
Q: Is this product original/authentic?
A: all products in jp are 100% original/authentic. We source products directly from the principal manufacturer/brand.
Q: How long is the delivery?
A: we usually ship your order within 48 hours except weekends, and it will reach you after 1-2 weeks via Lazada Global secure shipping.
Q: Is cash on delivery available?
A: Currently, we do not have cash on delivery options. Whatever payment method you see at checkout is your choice.
Q: Is there a product warranty available?
A: Manufacturer/brand warranties are attached to certain category products, but they usually support warranties only for domestic (Japanese) buyers, not for overseas buyers.
Q: What should I make sure before buying cosmetic products?
A: For hygiene management, we do not accept returns or exchange of cosmetics due to customer convenience.
Q: When I want to request a return or refund, what do I need to do?
A: Please take a picture and send it to the customer support team so that we understand the reason for your return or refund request.
Q: why was my order canceled from your end?
A: We can cancel your order due to supplier's convenience.
Q: The item I received is different from the product picture. Can you accept returns or refunds?
A: Actually, we can't. Product pictures may differ from the actual product. In addition, depending on the PC environment, the color may differ from the image. Package design is subject to change without notice.
Q: I found damage to the package. Can you accept returns or refunds?
A: With respect to the shortcomings of the product package (such as scuffs and crushed boxes), we basically do not return or refund if there is no problem with the product in it.
Q: Are there any exceptions for refunds/returns?
A: In the following cases, we consider them to be your fault and we can refuse a refund. In addition, if you request a return, a shipping fee may be charged to you.
1: You return the item without informing us about your request.
2: The difference is in the color or size of the item you receive.
3: the item is not hidden or the tag on the item is removed.
4: Wrong command.
5: item box, instruction manual or accessories are damaged or missing.
6: you use the item once.
7: Product performance or specifications do not meet your expectations.